Current availability: paid checkout is not yet enabled. The membership terms below describe the announced plans and will apply when paid enrollment becomes available. Viewing this page or creating a free account does not authorize a charge.
1. Membership plans
The announced individual membership base prices are USD $10 per month or USD $100 per year, plus applicable tax. The annual base price is $20 less than twelve monthly payments. Any applicable tax is added to the selected price; the tax and complete amount due will be shown before purchase. Your checkout confirmation and applicable offer identify your selected plan.
Membership unlocks eligible archive tools; it does not buy a family workspace, grant access to another family’s private records, transfer book ownership or promise unlimited storage. Optional AI credits and additional storage products are not included unless an offer expressly says so. No separate AI-credit or storage purchase is currently available.
2. Seven-day trial
Eligible accounts may receive one seven-day trial per account. A payment card is required when starting a trial. Checkout will show the trial end and the recurring amount you authorize. Unless you cancel before the trial ends, the first subscription charge occurs when the trial expires and the plan then renews automatically.
Cancel before the displayed trial deadline to avoid the first subscription charge. Starting a second plan or canceling and returning does not create another trial. Any different promotional terms must be stated expressly in the offer.
3. Automatic renewal and payments
Monthly plans renew monthly and annual plans renew annually until canceled. Stripe handles hosted payment entry and payment processing. You authorize charges only through the purchase process and must keep your payment method current. Your bank may apply its own currency conversion or other charges.
If a payment fails, access to paid tools may be restricted while the payment issue is resolved. We may notify you using available billing contact methods. A failed payment does not grant another free trial. Changes to price or renewal terms will be communicated before they apply, with the opportunity to cancel and any additional notice or consent required by law.
4. How to cancel
When you have an active paid subscription, open Account Settings, choose the membership or billing controls, and use the Stripe customer portal to cancel. If those controls are unavailable, email support@thefamilyarchive.app from your account email with the subject “Cancel membership.” Do not send a password, full card number or card security code.
Cancellation normally takes effect at the end of your current trial or paid billing period. You retain eligible access until that date and will not be charged for a later renewal once cancellation is confirmed. Check the displayed cancellation status or confirmation; if you do not receive one, contact support before your next billing deadline.
Removing a payment card, closing a browser, leaving a family workspace or requesting account deletion is not a reliable substitute for canceling the subscription. If you ask support to close your account, explicitly include cancellation of any subscription.
5. Refund requests
We accept refund requests made within 14 days of each paid charge, including renewal charges. Email support@thefamilyarchive.app with your account email, the charge date, invoice or receipt reference if available, and a short explanation. This request window is not a promise that every request will be approved.
We assess requests in good faith, taking account of the circumstances, service issues, duplicate or unauthorized charges and applicable consumer law. If approved, a refund is normally sent to the original payment method. Bank and payment-provider processing times vary. Partial refunds, where agreed or legally required, may affect the associated paid access; we will explain that effect.
An approved refund also cancels future subscription renewals by default. Any exception will be explicitly confirmed with you as part of the refund decision. We confirm the renewal status and any effect on current access.
Canceling stops future renewals but does not automatically refund the current period. No automatic prorated refund is promised for unused time, except where required by law or expressly agreed. Statutory cancellation, cooling-off and refund rights remain available even if they provide greater protection or a longer period than this policy.
6. What happens after membership ends
When paid access ends, paid tools may become unavailable. Free public discovery and available account security, privacy and personal export controls remain subject to the Service’s current features and your existing permissions. Subscription expiry alone does not erase family records, change workspace ownership or rewrite exported books.
Export important material before access changes and contact support about an unavailable eligible export. Account closure and record deletion are separate requests described in our Terms of Service and Privacy Policy. We do not promise permanent preservation of an inactive archive.
7. Billing questions
Contact support@thefamilyarchive.app for billing errors, cancellation difficulties, refund requests or a charge you do not recognize. Include only the details needed to locate the transaction. We cannot access your full payment-card number, and support will never ask for your password or card security code.